Frequently Asked Questions

Where is Pegasus Collectibles located?

Our physical store is located at:

108 Mechanic St #15
Bellingham, MA 02019
United States

Please call +1 (508) 657-1240 to confirm current opening hours before visiting.

Where do you ship?

We ship within the contiguous United States. We currently do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

How much does shipping cost?

Standard shipping is free within the contiguous United States, with no minimum order value.

When will my order arrive?

In-stock orders take 1–2 business days to process, followed by an estimated 3–5 business days in transit. Total estimated delivery is 4–7 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Preorders follow the expected shipping date shown on their product page.

How can I track my order?

Once your order ships, we will email you a shipping confirmation with tracking information. Carrier tracking may take time to update.

How do preorders work?

Preorder listings identify the item as a preorder and show its expected shipping date and payment terms.

If the shipping date changes, we will contact you with the revised information and your cancellation options. If we cannot fulfill the item, we will issue a full refund.

What happens if I order preorder and in-stock items together?

The entire order ships when all items are available. Place separate orders if you want the in-stock items shipped sooner.

Can I cancel my order?

Yes. You may request cancellation before dispatch without a cancellation fee, including for preorders.

Email info@pegasuscollectibles.com immediately with your order number. Once the order has shipped, our Return & Refund Policy applies.

Can I change my delivery address?

Contact us as soon as possible with your order number and the corrected address. Address changes are available before dispatch. We cannot change the address once the package has shipped.

Can I return an item?

You may request an eligible return within 30 calendar days after delivery.

For change-of-mind returns, items must remain in the same condition received. Factory-sealed products must remain unopened. Individual cards must have no additional wear or alteration, and graded cards must retain their original intact holders.

Please contact us before sending a return.

Can I return an opened booster pack or box?

Opened sealed products cannot be returned simply because you changed your mind or were disappointed with the cards inside.

This does not exclude assistance for defective products, missing advertised contents, incorrect items, or products that materially differ from their descriptions.

Who pays for return shipping?

For change-of-mind returns, you arrange and pay for return shipping.

For damaged, defective, incorrect, or materially misdescribed items, we cover necessary return shipping. We do not charge a restocking fee.

When will I receive my refund?

Approved return refunds are issued to the original payment method within 5 business days after we receive and inspect the return.

Your bank or payment provider may take additional time to post the refund.

Are specific cards guaranteed inside sealed packs?

Randomized products do not guarantee particular cards, rarity levels, or monetary value unless the listing expressly states otherwise.

Please read the product description to understand what is included.

How do I check a single card’s condition?

Review the condition, edition, language, photographs, and any disclosed imperfections in the listing. If you need clarification before ordering, contact us.

What if my order arrives damaged or contains the wrong item?

Email us promptly with your order number and a description of the problem. Include photographs of the item and packaging, if available, and retain the packaging while we arrange a resolution.

What if tracking says delivered but I cannot find my package?

Check with household members and nearby delivery locations, then contact us. We will help investigate with the carrier.

How can I contact you?

Email: info@pegasuscollectibles.com
Phone: +1 (508) 657-1240

For order inquiries, please include your order number.