Shipping Policy

Shipping Destinations and Costs

Pegasus Collectibles offers free standard shipping within the contiguous United States, with no minimum order value.

We currently do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

Order Processing and Delivery Times

For in-stock products:

Stage	Estimated time
Order processing	1–2 business days
Transit after dispatch	3–5 business days
Total estimated delivery	4–7 business days

Business days are Monday through Friday, excluding U.S. federal holidays. Processing begins on the next business day after your order is placed.

These estimates apply to in-stock items. Preorders follow the schedule described below. Weather, carrier disruptions, and holidays may affect delivery; contact us if your order exceeds its estimated delivery window.

Dispatch and Tracking

Orders ship from Bellingham, Massachusetts. Once your order is dispatched, we will send a shipping confirmation with tracking information to the email address provided at checkout.

Tracking updates may take time to appear after the carrier receives the package.

Preorders

Products offered before their release will be clearly marked as preorders. The product page will show the expected shipping date and applicable payment terms before purchase.

The standard 4–7 business day delivery estimate does not apply from the date a preorder is placed. Unless the listing states otherwise, preorder items are processed within 1–2 business days after their release date and receipt of stock, followed by an estimated 3–5 business days in transit.

Release dates and supplier availability may change. If the expected shipping date changes, we will notify you by email and give you the option to accept the revised date or cancel the unshipped item for a full refund. If we cannot fulfill an item, we will refund it in full.

You may request cancellation of a preorder before dispatch without a cancellation fee.

Orders Containing Preorder and In-Stock Items

If an order contains both preorder and in-stock items, the entire order will ship together when all items are available. To receive in-stock items sooner, please place a separate order for them.

Order Cancellations and Address Changes

To request a cancellation or address correction, email info@pegasuscollectibles.com as soon as possible and include your order number.

Orders can be canceled without a fee before dispatch. A canceled order will receive a full refund to the original payment method. Once an order has been dispatched, cancellation and address changes are no longer available; please refer to our Return & Refund Policy.

Please check your delivery address carefully before completing checkout.

Undeliverable Packages

If a package is returned to us because of an incorrect address, refusal, or failure to collect it, we will contact you to arrange a refund or discuss reshipment. Any reshipment charge will be explained and agreed with you before the package is sent again.

If the delivery problem resulted from our error, we will cover the cost of reshipment.

Missing, Damaged, or Incorrect Deliveries

If your package has not arrived, arrives damaged, or contains an incorrect item, contact us promptly with your order number. For damaged or incorrect items, please include photographs of the item and packaging, if available.

If tracking shows delivery but you cannot locate the package, check with household members and nearby delivery locations, then contact us. We will help investigate with the carrier and arrange an appropriate resolution.

Contact Us

Pegasus Collectibles
108 Mechanic St #15
Bellingham, MA 02019
United States

Email: info@pegasuscollectibles.com
Phone: +1 (508) 657-1240
Website: https://pegasuscollectibles.com/