Return & Refund Policy

Return Window

For online purchases from Pegasus Collectibles, you may request a return within 30 calendar days after delivery.

We accept eligible change-of-mind returns and returns involving damaged, defective, incorrect, or materially misdescribed items. We do not charge a restocking fee.

Eligible Return Conditions

For change-of-mind returns, items must be in the same condition in which you received them, with their original packaging and included accessories.

• Sealed products: Booster packs, booster boxes, collection boxes, and other factory-sealed products must remain unopened with their original seals intact.

• Individual cards: Cards must be the same cards supplied and remain in their delivered condition, without additional wear, alteration, or damage.

• Graded cards: The original grading holder must remain intact and unaltered, with the same certification number.

• Accessories: Items must be unused and include their original packaging and components.

These conditions do not exclude claims involving defects, shipping damage, incorrect items, or inaccurate descriptions.

Opened Packs and Randomized Contents

Opened sealed products are not eligible for change-of-mind returns.

Trading card packs and other randomized products do not guarantee specific cards, rarity levels, pull rates, or monetary value unless expressly stated in the product listing. Disappointment with randomized contents is not a defect.

If an opened product is defective, missing advertised contents, or materially different from its description, please contact us for assistance.

Card Condition and Description

Please review the condition, language, edition, and grading details shown in the product listing before purchase.

Wear or imperfections accurately disclosed before purchase are not grounds for a defective-item claim. If the card received materially differs from the advertised condition or description, contact us so we can resolve the issue.

Changes in a card’s market value do not change the refund amount. Eligible refunds are based on the amount paid.

How to Request a Return

Email info@pegasuscollectibles.com with:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photographs, if relevant to damage, a defect, or an incorrect item.

We will provide return instructions. Please contact us before mailing your package and send it within 14 calendar days after receiving those instructions.

Pack cards securely to prevent bending or other damage and include your order number. Using a tracked shipping service is recommended.

Return address:

Pegasus Collectibles
108 Mechanic St #15
Bellingham, MA 02019
United States

Return Shipping Costs

Change-of-mind returns: You arrange and pay for return shipping. The cost depends on the carrier and service you choose.

Damaged, defective, incorrect, or materially misdescribed items: We cover necessary return shipping and provide a prepaid label or another return method at no cost to you.

No restocking fee applies to either type of return.

Damaged, Defective, or Incorrect Items

Please contact us promptly if your order arrives damaged, defective, incomplete, or incorrect. Keep the item and packaging while we arrange a resolution.

Photographs help us investigate but do not replace your applicable consumer rights. Depending on the issue and your rights under applicable law, we will arrange a refund, replacement, or another appropriate remedy.

The change-of-mind return window and unopened-product restrictions do not limit rights that apply to defective merchandise.

Refunds

We will inspect your returned item and notify you of the outcome. Approved refunds will be issued to the original payment method within 5 business days after we receive and inspect the return.

A full eligible return includes the purchase price and applicable sales tax. Original standard shipping is free, so there is no original shipping charge to deduct. For partial returns, we refund the returned items and their applicable tax.

Your bank or payment provider may take additional time to post the refund. If it has not appeared within 10 business days of our refund confirmation, please contact us.

If a return is declined, we will explain the reason and discuss the next steps with you.

Exchanges

To exchange an eligible item, contact us first. Exchanges depend on stock availability. If the replacement is unavailable, we can process an eligible return for a refund so you can place a separate order.

Order and Preorder Cancellations

You may request cancellation of an order or preorder before dispatch, without a cancellation fee. Contact us immediately with your order number.

Canceled orders receive a full refund to the original payment method. We initiate cancellation refunds within 5 business days after confirming cancellation.

After dispatch, our return process applies.

If a preorder’s expected shipping date changes, we will notify you and offer the option to accept the revised date or cancel the unshipped item for a full refund. If we cannot fulfill it, we will refund it in full.

Contact Us

Pegasus Collectibles
108 Mechanic St #15
Bellingham, MA 02019
United States

Email: info@pegasuscollectibles.com
Phone: +1 (508) 657-1240
Website: https://pegasuscollectibles.com/